Mobile Field Service Technician
2 days ago
Company Overview
Essential Coffee Pty Ltd is a leading provider of coffee and beverage solutions, with a strong focus on customer satisfaction and service excellence.
Job Summary
We are seeking a highly skilled and experienced Mobile Field Service Technician to join our team. As a Mobile Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers, ensuring that their coffee and beverage equipment is functioning optimally.
Key Responsibilities
- Respond to technical service issues from customers within agreed service levels
- Resolve technical issues in a fast and professional manner
- Keep customers updated on the progress of issue resolution
- Perform general workshop repairs and maintenance
- Diagnose and problem-solve technical issues
- Maintain customer relationships and provide excellent customer service
- Conduct onsite servicing and maintenance of coffee and beverage equipment
- Commission and repair hot and cold beverage dispensing machines
- Plan daily schedules by analyzing work orders and prioritizing tasks
- Investigate technical complaints and resolve issues
- Install equipment and machines
- Complete forms, reports, and log books for repairs
- Perform preventative maintenance and routine checks
Requirements
- Current manual driver's license (essential)
- Current Restricted or Unrestricted Electrical License (essential)
- Refrigeration, electronics, or Electrical Trade Certificate (preferred, although not essential)
- Previous experience working with commercial coffee machines (preferred, although not essential)
Personal Attributes
- Excellent problem-solving and diagnostic skills
- A focus on quality workmanship and attention to detail
- Customer relationships driven and excellent communication skills
- Great reporting and supply management skills
- Positive attitude with the ability to adapt and learn new skills and concepts
What We Offer
We offer a competitive salary, allowances, superannuation, and the opportunity to work with a successful and growing company. You will also have the chance to develop your skills and knowledge in a dynamic and supportive team environment.
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