Duty Manager

5 days ago

Glebe, Australia Accor Full time
Key Responsibilities

As a Duty Manager in our Food and Beverage department, you will be responsible for leading by example to provide efficient, friendly, and professional service to all guests. Your duties will include:

  • Managing the front-of-house operations to ensure high-quality service to our customers.
  • Supervising and supporting lounge areas as required.
  • Defining the organization of work to be performed by team members and supervising their daily activities.
  • Handling guest challenges and situations and participating in the first response emergency team.
  • Completing the daily running sheet and communicating with all areas of the lounge, including Qantas staff.
  • Reporting sickness, absence, punctuality, and other issues to the Lounge and T&C Manager.
  • Achieving budgets, customer satisfaction targets, and other business metrics.
  • Receiving and dealing with verbal complaints and forwarding them to the Lounge Manager when necessary.
  • Communicating with the front-of-house team, kitchen team, and higher management to provide relevant information.
  • Assisting with implementing training programs for all employees, conducting inductions, and skills training.
  • Maintaining and improving quality service in our lounges.
  • Maintaining standards of hygiene for food handling and presentation as prescribed by council and legislative regulations.
  • Ensuring that Accor and brand policies are respected.
  • Having excellent knowledge of software operation and usage.
  • Checking discrepancy reports and taking action accordingly.
  • Training junior team members and coordinating monthly on-the-job training for the department.
  • Logging and informing the Manager of system problems and workplace injuries.
  • Assisting with protecting and maintaining control of the lounge and bar areas.
Requirements

To be successful in this role, you will need:

  • A passion for people and creating the next generation of hospitality leaders.
  • Previous experience managing a team of 20 or more team members.
  • PREFERRED territory education.
  • The ability to support and guide team members to reach operational expectations.
  • Prior experience working with Ento, Intelex, or a related system.
  • PREFERRED previous experience in a similar role.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English, with additional languages a plus.
  • Good interpersonal skills and self-confidence.
  • Good sales skills.
  • Good presentation.
  • A thorough and organized approach.

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