Duty Manager

3 weeks ago

Glebe, Australia Accor Full time

Job Description

We are seeking a dedicated and enthusiastic individual to join our team as a Food & Beverage Duty Manager. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our lounge patrons and maintaining a safe and pleasant environment.

Key Responsibilities:

  • Lead by example to provide efficient, friendly & professional food & beverage service to all guests
  • Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
  • Supervision and support of all lounge areas as required
  • Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
  • Handle different guest challenges and situations and be part of the first response emergency team.
  • Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
  • Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
  • Achieve budgets, customer satisfaction targets and other business metrics.
  • Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
  • Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
  • Assist with implement training programs for all employees, conduct induction and skills training
  • Maintain and improve quality service in our lounges.
  • Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
  • Make sure that an ACCOR and Brand policies are respected
  • Excellent knowledge of the software operation and usage..
  • Check discrepancy report and action accordingly.
  • Train junior team member and co-ordinate the monthly on the job training for the whole department
  • Log and inform your Manager of any system problems & workplace injuries.
  • Assisting with protecting and maintaining control of the lounge and bar areas.

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