Food and Beverage Operations Manager

2 weeks ago

Glebe, Australia Accor Full time

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Duty Manager to join our team at Accor. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing the front-of-house operations, and supervising a team of staff to ensure a high-quality service is delivered to our customers.

Key Responsibilities

  • Lead by example to provide efficient, friendly, and professional food and beverage service to all guests.
  • Responsible for managing the front-of-house operations to ensure we are providing a high-quality service to our customers.
  • Supervise and support of all lounge areas as required.
  • Define the organization of work to be performed by the team members, and supervise, coordinate, and plan daily activities of personnel.
  • Handle different guest challenges and situations and be part of the first response emergency team.
  • Completion of the Daily Running sheet with full communication across all areas of the lounge, including Qantas staff.
  • Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager.
  • Achieve budgets, customer satisfaction targets, and other business metrics.
  • Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
  • Communicate directly with your front-of-house team, kitchen team, and higher management to provide them with all relevant and needed information.
  • Assist with implementing training programs for all employees, conduct induction, and skills training.
  • Maintain and improve quality service in our lounges.
  • Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
  • Ensure that Accor and Brand policies are respected.
  • Excellent knowledge of the software operation and usage.
  • Check discrepancy report and action accordingly.
  • Train junior team members and coordinate the monthly on-the-job training for the whole department.
  • Log and inform your Manager of any system problems and workplace injuries.
  • Assist with protecting and maintaining control of the lounge and bar areas.

Requirements

  • A passion for people and creating the next generation of hospitality leaders.
  • Previous experience managing a team of 20 team members or more.
  • Preferred tertiary education.
  • Ability to support and guide team members to reach operational expectations.
  • Prior experience working with Ento, Intelex, or a related system.
  • Preferred previous experience in a similar role.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.
  • Good interpersonal skills and self-confidence.
  • Good sales skills.
  • Good presentation.
  • A thorough and organized approach.

Employee Benefits

  • Work with two iconic businesses and experience the buzz of the airport and the Lounges.
  • Excellent working conditions and fantastic career opportunities.
  • Hotel discounts worldwide and exclusive travel benefits.
  • Access to staff duty-free store.
  • Salary-based position.
  • Qantas and Jetstar Discounts – Domestic and International Travel (T&C Apply).

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