Technical Support Specialist
2 weeks ago
We are seeking a motivated individual to join our team as a Service Desk Engineer in our Jandakot office.
About the Role- Provide front-line support via phone, email, teams, walk-ups, or ticketing
- Assist with requirement analysis to enhance internal business solutions
- Contribute to Change, Incident, and Problem Management processes
The successful candidate will have suitable tertiary qualifications or relevant industry experience, with a broad understanding of laptops, workstations, servers, and network operations.
Responsibilities- Configuring, installing, supporting, troubleshooting, and repairing IT equipment such as projectors, meeting room booking systems, televisions, and video conferencing equipment
- Maintaining applications, including service packs, security updates, and patches
- Monitoring infrastructure and system performance and providing recommendations for improvement
- Project support: ensuring that systems align to deliver desired outcomes
- Helping deliver services that comply with change, configuration, incident, and problem management methodologies and systems
- Managing and maintaining technology asset and software licensing registers
- Monitoring and escalating alerts from antivirus systems and backup system errors
The ideal candidate will have strong problem-solving capabilities, excellent communication skills, and the ability to work as part of a team and in unsupervised situations.
Benefits- Work-life balance with a dynamic, growing organisation
- Fostering a sociable and collaborative atmosphere
- Opportunities for skill development and career advancement
Contract Resources Pty Ltd is an equal opportunity employer committed to principles of diversity and inclusion. Applications from all nationalities, genders, and cultural backgrounds are encouraged to apply.
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