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Director of Operational Excellence

2 weeks ago

Parramatta Park, Queensland, Australia beBeeTransformation Full time $200,000 - $250,000
Job Summary

We are seeking a visionary leader to spearhead our service delivery operations, empowering exceptional customer experiences and driving operational excellence.

This is an opportunity for transformational leadership, where you will inspire high-performing teams, foster a culture of collaboration, and drive employee experience initiatives using data-driven strategies.

About the Role
  • Lead a dynamic team dedicated to delivering outstanding service to clients and members.
  • Develop and execute a multi-channel, member-centric strategy that drives innovation and trust.
  • Oversee financial performance, resource planning, and workflow management.
  • Embed a proactive risk and compliance culture, ensuring adherence to regulatory frameworks and information security standards.
Key Responsibilities
  • Define and deliver a future-focused service strategy aligned with business objectives.
  • Build strategic partnerships across departments to drive innovation and alignment.
  • Champion continuous improvement and embed best practices across service delivery.
  • Lead technology and operations projects to enhance service capabilities.
  • Ensure timely, accurate client updates and resolution of operational issues.
  • Inspire and develop high-performing teams through coaching, engagement, and accountability.
  • Foster a culture of collaboration, learning, and member-centricity.
  • Drive employee experience initiatives using data-driven strategies.
  • Embed a proactive risk and compliance culture.
  • Mitigate operational risk through robust incident management and controls.
Requirements
  • 5+ years in senior leadership roles within customer operations or service delivery.
  • Deep expertise in superannuation legislation and administration services.
  • Proven ability to lead transformation and deliver value-added services.
  • Exceptional communication, stakeholder engagement, and analytical skills.
  • Confidence interacting with C-level executives and navigating complex environments.
  • A strategic mindset with a passion for quality, integrity, and member outcomes.
About Us

We are a purpose-driven organization committed to excellence. You'll join a values-led team where your leadership will shape the future of member experience.