Operational Excellence Specialist

1 week ago

Parramatta Park, Queensland, Australia beBeeAnalytical Full time $80,000 - $100,000
Quality Assurance Professional

This role is ideal for an analytical individual who thrives in a contact-centre environment.

  • Conduct thorough quality checks to identify policy breaches, process gaps, and potential risks that could impact customer satisfaction.
  • Analyse outcomes and pinpoint areas for improvement in Customer Service and solutions to drive business growth.
  • Collaborate with leaders to share quality assurance results and provide actionable insights to inform strategic decisions.

About the Role:

  • Ensure compliance with regulatory requirements such as AML, Privacy Act, and NCCP.
  • Develop and implement effective quality control processes to enhance operational efficiency.
  • Engage with stakeholders to foster open communication and drive collective success.

Benefits:

  • Professional development opportunities to sharpen skills and knowledge.
  • Recognition and rewards through our Spice Reward and Recognition Program and diversity initiatives.
  • Flexible working arrangements, paid parental leave, and purchased leave options.
  • Employee benefits including free gym membership, discounted health insurance policies, novated leasing, and staff loan rates.
  • Referral incentives for successful hires.

Key Qualifications:

  • Excellent analytical and problem-solving abilities.
  • Strong written and interpersonal communication skills.
  • Experience working in a contact-centre environment or similar.
  • Knowledge of relevant regulations and industry standards.

Our Values:

  • Can Do: We think creatively and collaborate to achieve exceptional results.
  • Balanced: We strive for win-win outcomes that benefit both customers and the organisation.
  • Real: We uphold honesty and respect in all interactions.

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