Patient Account Resolution Specialist

1 week ago

Cleveland, Queensland, Australia beBeeCustomerService Full time $72,000 - $94,000
Customer Service Specialist Job Summary

This role provides comprehensive support to patients and customers, ensuring timely resolution of inquiries and effective communication through various channels.

Responsibilities:
  • Reviews, researches, and resolves telephone and written communication inquiries regarding third-party and private-pay patient accounts.
  • Performs financial counseling and initiates payment plans for private-pay claims.
  • Provides assistance with Care Assurance/Charity patient applications.
Key Requirements:
  • High school-level coursework in English grammar, composition, and basic mathematics.
  • Three years of experience in healthcare billing and/or follow-up or hospital customer service, providing in-depth knowledge of healthcare billing and/or follow-up, insurance payment procedures, and processing, as well as basic telephone etiquette.
Benefits and Opportunities:
  • Light typing skills are a plus.
  • Effective communication skills, both verbally and in writing, are essential for interacting with those contacted in the course of work.
  • The ability to establish productive working relationships is crucial.
  • Good analytical skills are necessary for problem-solving and patient account resolution.
  • A working knowledge of hospital patient accounting procedures, computers, calculators, and other equipment used in the Patient Financial Services area is required.
  • Diverse knowledge and experience in utilizing standardized PC software are beneficial.
  • Confidentiality of patient, employee, and financial information must be maintained.
  • Telephone utilization is an essential skill.
  • Population-Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

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