Patient Registration Coordinator

2 weeks ago

Cleveland, Queensland, Australia beBeeCustomerService Full time $54,000 - $72,000

At our organization, we are seeking a highly skilled Patient Access Liaison to join our team.

Job Description

We are looking for a patient-focused professional who can effectively communicate with patients and their families to navigate them through the registration process, insurance policies and healthcare benefits. The successful candidate will ensure that patient brochures/registration documents are presented, explained, and completed accurately. They will also utilize appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate.

Required Skills and Qualifications
  • Education: High school diploma/GED is required; post high school level coursework in healthcare, accounting, business, public relations or related field is preferred.
  • Experience: One (1) year experience performing customer service or general office support experience in any industry is preferred; experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts is a plus.
  • Other Skills: Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity; knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook); demonstrates communication, organizational and interpersonal skills.
Benefits
  • Competitive Salary: $17.43/hr - $20.92/hr
  • Benefits Package: Medical, dental, vision, life, paid time off, short-term and long-term disability, accident insurance, hospital indemnity, critical illness, retirement savings plan, flexible spending accounts – healthcare and dependent care, employee assistance program, identity theft protection, pet insurance, education assistance and daily pay.

This position requires a high level of customer service and professional presence to present a positive impression of the organization.

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