Customer Service Associate

2 days ago


Perth, Western Australia Cash Converters Full time
About the Role

We are seeking a highly skilled Customer Service Associate to join our team at Cash Converters in Perth CBD. As the first point of contact for our customers via phone and email, you will provide exceptional financial solutions and maintain a high level of customer satisfaction.

Key Responsibilities
  • Provide financial solutions to customers via phone and email
  • Maintain client and contact registers using internal software systems
  • Work towards individual targets and provide friendly, compassionate service
Requirements
  • Able to solve complex problems quickly and efficiently
  • Capable of working autonomously and as part of a team in a fast-paced environment
  • Passionate about customer service and willing to go above and beyond
  • Attention to detail to ensure compliance with statutory regulations
  • Able to provide a current National Police Clearance
What We Offer
  • No weekends or night shifts
  • Flexible work arrangement options available
  • Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers
  • Paid Parental Leave
  • Salary Packaging for a Novated Car lease available
  • Health Insurance Discounts (Bupa & HBF)
  • 30% In-store Discount
  • Plus, access to our Wellness Activities: Move, Munch, Money and Mind
Company Overview

Cash Converters is a proudly homegrown Australian business that has been making life possible for our customers since 1984. We celebrate over 30 years of success in the retail, pawnbroking, and personal finance industry.

Why Work With Us?

We support diversity, inclusion, and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation, and abilities to apply.



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