Customer Services Associate
2 weeks ago
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Weir. As a key point of contact, you will provide exceptional support to our clients through email and phone, ensuring their needs are met and exceeding their expectations.
About the Role:
This is a fantastic opportunity to work in a collaborative and diverse team at our Perth Airport location with free onsite parking. You will be responsible for carrying out sales order data entry for allocated customer accounts, reporting on the order status of spare parts, and assisting customers with tracking the delivery status of spare parts.
Key Responsibilities:
- Carry out sales order data entry for allocated customer accounts.
- Reporting on the order status of spare parts.
- Assisting customers with tracking the delivery status of spare parts.
- Maintenance of Customer Master Data.
- Process Returns/Credits/NCR's and Cash Sale EFTPOS transactions.
- Assisting Sales teams with Pricing, On time Delivery reporting Price management and Finance with invoice queries.
About You:
We are looking for someone with previous experience in a customer service role, intermediate to advanced knowledge using Microsoft Suite programs, and the ability to prioritize multiple tasks and time manage your work.
Why Join Us:
Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. We are a global family of 11,000 uniquely talented people in over 60 countries, inspiring each other to do the best work of our lives.
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