Advanced Systems Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Framestore Full time

As an Oscar-Award-winning Technology team, innovation is at the heart of what we do as a company. We develop new techniques, ideas, and creative ways to tell our clients' stories.

Our tradition of research, technology, and development drives everything we do. From bespoke software solutions to bleeding-edge technology, we stay ahead of the curve.

About Us

Framestore combines talent and technology to bring life to everything we create. Whether in film, TV, advertising, or immersive experiences, we set out every day to reframe the possible.

The Role

We're seeking a skilled Advanced Systems Support Specialist to join our Systems Support Team. This role is perfect for someone with a deep passion for technology and a knack for solving problems.

In this hands-on position, you'll handle a variety of responsibilities that keep our technology running smoothly:

  • You'll be our go-to person for all system-related queries and issues, managing them through our JIRA service desk.
  • From configuring workstations (both hardware and software) to diagnosing and replacing hardware components, your technical skills will shine.
  • You'll monitor our systems, manage assets, and provide onsite AV support for meetings and events. You'll also be responsible for producing and updating documentation using Confluence.

We're looking for a tech enthusiast who's eager to learn and grow with us. Excellent problem-solving skills, flexibility, and a proactive approach to work are essential. You'll need to communicate effectively with team members and other departments, working under pressure and meeting tight deadlines.

Requirements

  • Strong experience in a customer-facing role.
  • Self-guided problem-solving skills and hands-on hardware experience.
  • Basic scripting language knowledge (PowerShell, bash, python).
  • A commitment to teamwork and adaptability.
  • Excellent communication and interpersonal skills.

Desirable Skills

  • OS (Redhat-based, Windows, and OSX) and application support and deployment.
  • Active Directory management.
  • Configuration Management (Puppet, Ansible).
  • Windows Systems administration and deployment (WDS, SCCM/MDT, WSUS).
  • NIC Knowledge.
  • VOIP Knowledge (PBX, SIP).

Compensation and Benefits

This full-time position comes with an estimated salary of $80,000 - $110,000 per year, depending on experience. Framestore offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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