Customer Care Advocate

1 week ago

Wollongong City Council, Australia beBeeEmpathy Full time $58,000 - $73,000
Customer Experience Specialist

We are seeking a skilled Customer Experience Specialist to provide exceptional service and support to our customers.

Key Responsibilities:

  • Be a customer champion: Deliver personalized support and solutions to meet the needs of our customers.
  • Solve with empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard and valued.
  • Collaborate for success: Work with colleagues to share insights, celebrate wins, and innovate meaningful customer experiences.
  • Learn and grow: Engage in continuous learning opportunities to hone skills and advance career.

Requirements:

  • Natural communicator with excellent verbal and written skills.
  • Ability to thrive in a fast-paced environment and juggle multiple tasks with ease.
  • Positive attitude and genuine desire to help others.
  • Problem-solving prowess and ability to think on your feet.
  • Proficiency with technology and ability to navigate across multiple platforms and software.

Benefits:

  • Financial and non-financial incentives.
  • Career growth and development opportunities.
  • Health and well-being resources.
  • Employee discounts.
  • Employee Referral Program.

As a valued member of our team, you will have access to a range of benefits designed to support your personal and professional growth. Join us and be part of a dynamic team dedicated to delivering exceptional customer experiences.

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