Digital Experience Manager

2 months ago

Melbourne, Victoria, Australia Allens Operations Pty Ltd Full time

About the Role

We are seeking a highly skilled Digital Experience Manager to join our Digital, Design and Data team in Sydney or Melbourne. As a key member of our team, you will be responsible for overseeing the end-to-end design and digital production process, ensuring alignment, quality, and collaboration at each stage.

Key Responsibilities

  • Provide direction and guidance throughout the entire design lifecycle, from UX to development, to ensure that all work product meets briefs and objectives.
  • Offer creative direction and quality assurance to ensure that all work meets the highest standards.
  • Project manage an agile backlog, prioritizing supporting investment decision-making as part of a road-map of activity.
  • Generate ideas for new digital experiences and journeys that meet client needs and improve pain points.
  • Apply Design Thinking and Human-Centered Design principles to develop user-centric solutions for complex problems.
  • Establish and enforce guidelines and processes to maintain consistent standards across various digital and physical outputs.
  • Conduct regular reviews and critiques of UX, design, and development work to provide feedback and ensure compliance with brand guidelines.
  • Drive efficiency, continuous improvement, and commerciality throughout the design process.
  • Identify, assess, and manage or escalate issues and risks related to quality, budget, and timelines.

About You

To be successful in this role, you will have:

  • Experience working with premium brands in either an in-house or agency capacity.
  • Experience within a professional services firm, marketing agency, or other corporate organization with complex stakeholder management.
  • Commercial acumen, strong stakeholder influencing skills, and the ability to quickly understand strategy and translate strategy into execution.
  • Strong people leadership and people development skills.
  • A genuine commitment to collaboration.
  • A proven track record of coaching teams to develop new skills and transform processes.
  • Extensive experience overseeing all aspects of the design to development process, particularly at the front-end (business need assessment and UX stages) of the lifecycle.
  • Knowledge of and a passion for staying current with emerging trends and best practices in Design and Digital CX.
  • An understanding of client experience and the ability to deliver exceptional outcomes for clients.
  • Experience managing effective vendor and agency relationships and budgets.
  • Strong project management skills, with experience applying agile methodology to manage product backlogs.
  • Well-developed research and organizational abilities, capable of managing multiple initiatives and priorities with excellent attention to detail.
  • Strong written and verbal communication skills.

What We Offer

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported, and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our Benefits

Our benefits include:

  • Financial: market-competitive fixed remuneration, incentive plan that recognizes individual and team performance, salary continuance insurance, employee recruitment referral program, discounts at hundreds of suppliers, health and travel insurance, charity matched funding program.
  • Health and Wellbeing: fully subsidized gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidized sporting and social activities, Employee Assistance Program including confidential counseling, wellbeing coaching, and financial coaching for employees and their families, regular wellbeing sessions with our in-house consulting Psychologist.
  • Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.
  • Leave: ability to purchase additional annual leave, access to an enhanced, inclusive, and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees, high-quality executive coaching to support the transition.
  • Recognition: team-based recognition including social activities and contribution-based recognition activities, and annual Allens Values Awards to nominate and recognize the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment, and other social justice issues, as well as our workplace giving and volunteering programs.

How to Apply

We'd love to hear from you, so please click "apply now". If you would like to find out more, please visit "This is Allens" or listen to our "Allens Confidential" podcast to hear real stories from real people about life at Allens. Alternatively, for a confidential discussion, please phone Thomas Wigglesworth, Talent Acquisition National Manager, on +61 449 539 834.

At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at careers@allens.com.au. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at careers@allens.com.au. The right role for you might be just around the corner.

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