Digital Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeDigital Full time $70,000 - $100,000

Job Opportunity: Digital Customer Experience Coordinator

The role involves coordinating and producing digital customer experiences along the customer lifecycle to embed automation, optimization, and digital thinking across a range of customer touchpoints.

Key Responsibilities:

  • Develop and coordinate customer journey mapping across channels.
  • Support the company with web updates, including setting up webpages, documentation, training, web triage, and testing.
  • Contribute to CRM strategy, segmentation, and data governance and plan, including driving audience management and segmentation practices.

Required Skills and Qualifications:

  • Experience with digital analytics, including the development of dashboards and reports.
  • Experience with segmentation approaches, technologies, and cross-channel audience management.
  • Experience using marketing automation platforms, preferably Acoustic.
  • Experience using various content management systems for web content publishing.
  • Qualifications and experience in marketing, communications, or digital.

Employee Benefits:

  • Complimentary ballet tickets.
  • Salary Packaging & Novated Leasing options.
  • Corporate Health Insurance.
  • Company Paid Parental Leave - 14 weeks for eligible employees.
  • Discounted onsite parking (Melbourne).
  • LinkedIn Learning with La Trobe University.
  • A world-class architecturally designed open-plan head office in Southbank, Melbourne.
  • Generous partner discounts and offers.

Employee Wellbeing:

  • Access to our onsite general practitioner (bulk billed).
  • Employee Assistance Program - free confidential advice and counseling services.
  • Discounted memberships at Elixir Health Clubs and KAYA Health Clubs.

Diversity and Inclusion:

We are committed to cultivating and sustaining an organization that is equitable, fair, and inclusive. Our aim is to become a truly inclusive organization with a workforce that reflects Australia today.

Our Values:

  • Ambition.
  • Boldness.
  • Inclusivity.
  • Respect.
  • Responsibility.

Why Work With Us?

Join our team and contribute to shaping the future of digital customer experiences.

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