VIP Customer Experience Coordinator

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
Customer Service Driver

We are seeking a skilled and courteous Customer Service Driver to support our Service Department's delivery of exceptional service to our VIP customers. As a key member of our team, you will play a vital role in managing the logistics of service vehicle pick-up and drop-off.

  • Act as an ambassador for our brand, representing us professionally and enthusiastically.
  • Pick up and drop off service vehicles from customers' home or workplace locations.
  • Deliver loan vehicles to customers while ensuring seamless handovers and vehicle walk-arounds.
  • Return serviced vehicles to customers promptly and efficiently.
Key Responsibilities:
  • Maintain excellent communication with customers throughout the process, ensuring their needs are met and expectations exceeded.
  • Work collaboratively with colleagues to ensure smooth operations.
Requirements:
  • Excellent customer service skills with the ability to communicate effectively.
  • A passion for delivering top-tier customer experiences.
  • Full-time (Monday to Friday) availability to work between 8:00 am and 6:00 pm.
  • Full driver's license and the ability to drive long distances.
  • Competence in operating a smartphone or iPad for navigation and communication.
Benefits:
  • Full-time permanent role, job security.
  • Driving classy luxury vehicles daily.
  • Outstanding career growth opportunities.
  • Access to employee assistance programs.

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