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Customer Experience Community Professional
2 weeks ago
The Customer Experience Community Manager role is a pivotal position within our organisation. We're seeking an individual who can foster a vibrant community by facilitating engaging conversations among users and prospects, while upholding our brand and reputation.
As a key member of the Customer Experience team, you'll collaborate closely with stakeholders to continuously enhance the community, aligning with our broader Customer Experience Strategy and driving shared initiatives.
Key responsibilities include designing, testing, developing & curating team processes, leading the team to drive positive outcomes aligned with our Customer Strategy and goals. You'll work closely with Customer teams and other professionals to decide, refine and communicate community and customer best practice.
Ultimately, your goal will be to drive adoption of our Communities for knowledge sharing, and creating self-service communities where our customers and partners connect and help each other.
BenefitsWe offer a generous paid leave policy, dedicated paid leave to care for your physical and mental wellbeing, as well as an Employee Assistance Program to access mental health care for you and your family. Other benefits include health insurance, life insurance, income protection, wellbeing and sports programmes, employee resource groups, and 26 weeks of paid parental leave for primary caregivers.
Additionally, you'll have access to career development opportunities, beautiful offices, flexible working arrangements, and many other benefits that reflect our human value.
