Customer Service Specialist

5 days ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $65,000 - $80,400
About the Role

As a dedicated professional, you will play a pivotal role in ensuring the highest standards of customer experience across our Vocational Education and Training services.

You will be responsible for providing administrative support to effectively enhance organisational processes, activities, and mechanisms, with a focus on delivering exceptional customer service.

This is an exciting opportunity to join a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Key Responsibilities:

  • Contribute to transformation and cultural change by promoting established values such as Safety First, Working Together, Showing Initiative, Focusing on our Customer, and Taking Responsibility.
  • Assist managers through overseeing campus activity and communicating regarding locational operational needs.
  • Plan and coordinate own tasks and activities based on established priorities and reprioritise as necessary.
  • Engage with others to achieve results and provide excellent customer service.
  • Provide accurate and efficient services using software packages including student management systems, word processing, spreadsheeting, and data input.
  • Perform general administrative duties, including student payment options and accurate student details for student progression and reporting.
  • Support staff in administrative systems, practice, and procedures.
  • Undertake research and development on business functions.
  • Ensure day-to-day activities align with business operations.
  • Contribute to improvement in business processes and practices by encouraging an environment where high-quality work is achieved and supported by quality systems.

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