Customer Service Professional

1 day ago

Maroochydore, Queensland, Australia beBeeCustomer Full time $60,000 - $100,000

Key Roles and Responsibilities

  • Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.

As a Customer Solutions Specialist, you will become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.

About the Role

This role involves working as part of a diverse team to provide outstanding service to customers via various communication channels.

  • Service Excellence Superpower: Deliver exceptional customer service experiences.
  • Fountain of Knowledge: Become a trusted resource, providing comprehensive information.
  • Human-First Approach: Consistently maintain a positive, empathetic, and professional approach.
  • Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
  • You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.

The successful candidate will be responsible for:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong problem-solving & critical thinking abilities to address customer queries effectively.
  • Commitment to delivering impressive customer service experiences.
  • Flexible & adaptable to changing priorities in a fast-paced environment.
  • Computer proficiency, with a willingness to develop further.

Benefits and Career Growth

Our company celebrates diversity and fosters an inclusive culture that embraces individuals of all backgrounds. We provide space for everyone to thrive and grow, making room for opportunities to shine.

What's in it for You?
  • Enjoy financial & non-financial incentives.
  • Career Growth - accelerate your career progression & development.
  • Health & Well-being - access resources for a healthier, safer life.
  • Employee discounts - save every day with well-known brands.
  • Employee Referral Program - refer a candidate and receive a bonus.

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