Event Operations Manager
2 days ago
We are a dynamic events company that creates and delivers unique experiences across Australia and globally. Our mission is to help people lead more fulfilling lives by providing memorable experiences.
About the RoleWe are seeking a skilled Event Operations Manager to join our fast-paced Kids Parties and Team Building Events team. As a key member of our team, you will be responsible for the operational delivery of our hosted events, managing a team of 20-30 casual hosts to ensure successful event execution.
- Lead and manage a team of talented hosts across Australia.
- Recruit and develop a team of exceptional children's entertainers and team-building facilitators.
- Oversee state-specific Team Leaders to ensure effective on-the-ground organization.
- Ensure hosts are well-suited and thoroughly trained for their events.
- Coordinate team schedules and manage host availabilities.
- Approve and manage host invoices and expense reports.
- Oversee equipment management and event preparation.
- Manage post-booking processes and customer feedback.
- Achieve delivery targets and maintain full event capacity.
- Achieve a high customer Net Promoter Score (NPS).
- Achieve target payout ratio.
- Exceptional organizational skills and ability to multi-task.
- Strong relationship management skills with the ability to build strong rapport.
- Excellent problem-solving abilities, remaining calm under pressure.
We are looking for a passionate and motivated individual who is eager to create amazing experiences for our clients. If you have a knack for event management and a passion for working with people, we encourage you to apply.
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