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Senior Member Experience Manager

2 months ago

Melbourne, Victoria, Australia Yarra City Council Full time
About the Role

We are seeking a highly skilled and experienced Senior Member Experience Manager to join our dynamic leadership team at Yarra City Council. As a key member of our Property and Leisure Services team, you will be responsible for leading a team of Member Experience Officers and Membership Services Officers to deliver an exceptional member experience.

Key Responsibilities
  • Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team.
  • Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes.
  • Enhance the Yarra Leisure member experience via outreach and retention activities.
  • Monitor and evaluate customer feedback to enhance the member experience through continuous improvement.
  • Champion a member-first best practice culture across Yarra Leisure.
About Us

Yarra City Council is an exciting and progressive organisation that prides itself on an inclusive culture, continual progression and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.