Digital Product Manager

3 weeks ago

Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full time

Job Summary:

Mercer is seeking a Digital Product Manager to lead the development and enhancement of our online platforms, secure member portal, and native app, serving the needs of our members.

Key Responsibilities:

  • Oversee the entire product lifecycle, from ideation and conceptualisation to launch, optimisation, and retirement of digital products and features.
  • Support the Head of Online & Customer Decisioning in defining and driving the product vision and strategy for our online platforms, ensuring they deliver value to our members and support business growth.
  • Conduct market research, analyse competitor offerings, and stay abreast of industry trends to identify opportunities for differentiation and innovation.
  • Champion the customer experience (CX) across all digital products, ensuring seamless customer journeys and high usability standards.
  • Monitor product performance against key performance indicators (KPIs) and collaborate with the digital production team to execute A/B testing and usability testing and use data-driven insights to continuously improve product features and functionality.
  • Build strong relationships with key organisational stakeholders, including senior management, to align priorities, gain support, and drive consensus on digital product initiatives to ensure product decisions are aligned with business goals and customer needs.

Requirements:

  • 8+ years of experience in digital product management or similar role, particularly management of apps and secure portals.
  • Consumer digital experience in a superannuation or financial services industry preferred.
  • Strong analytical, prioritization, and negotiating skills.
  • Experience in usability and customer-focused design.
  • Passion for building great products to solve customer and business problems.
  • Excellent communication skills (both verbal and written).
  • Strong organisational and project management skills.
  • Skilled at building strong working relationships with a diverse range of stakeholders.

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