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Strategic Leadership Position
3 weeks ago
Strategic Leadership Position
This key leadership role focuses on driving business success by building, mentoring and growing high-performing teams.
Key Responsibilities:
- Develop and execute quarterly plans aligned with strategic objectives to drive growth and efficiency.
- Collaborate cross-functionally with various departments to ensure seamless customer journeys and maximize satisfaction.
- Lead by example, fostering a collaborative, inclusive team culture that encourages innovation and excellence.
- Identify, hire, mentor and grow talented individuals to meet and exceed quarterly goals and targets.
- Resolve customer escalations effectively to maintain positive relationships and achieve maximum satisfaction.
- Utilize data-driven approaches to optimize processes, improving customer experience and efficiency.
Requirements:
- At least 8 years of experience leading implementation or customer success teams in a fast-paced environment, preferably within a startup or SaaS organization.
- Proven track record of scaling teams while maintaining SLAs and key performance metrics.
- Excellent leadership and communication skills, with the ability to build trust and work well with diverse groups inside and outside the company.
- A learning mindset, people-first attitude and strong sense of responsibility for your domain.
- Highly organized, self-motivated and detail-oriented, with great follow-through on initiatives big and small.
Benefits:
Join a dynamic team committed to creating a positive impact. Enjoy a comprehensive benefits package, including opportunities for professional growth and development.
Additional Information:
Our organization values diversity, equity and inclusion, offering equal opportunities to all qualified candidates regardless of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.