Product Manager

7 days ago

Sydney, New South Wales, Australia Xero Full time
About the Role

Xero is a leading cloud-based accounting and bookkeeping platform that empowers small businesses and their advisors to thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.

We're seeking a highly skilled Product Manager to drive customer and business value through ownership of new and existing products. As a Product Manager, you will be responsible for managing products end-to-end, from early-stage research and ideation, through to implementation and improvement over time.

Key Responsibilities
  • Customer Insights
    • Actively network across Xero to understand how products fit into our strategy, objectives, and future.
    • Work directly with customers to conduct research, collect insights, or validate understanding, getting support from the broader product function as required.
    • Use customer data and insights to inform product roadmap and planning.
  • Product Development
    • Define the scope of the customer problem and frame possible solutions to test, validate, and refine with the support from relevant team members.
    • Build strong relationships with the broader product function's teams, collaborating effectively with internal stakeholders.
    • Participate in developing a strategy for the product line, including securing funding and resourcing.
  • Product Management
    • Take an active role in the annual and quarterly OKR process, with support from product leadership.
    • Take responsibility for managing risks arising from non-functional concerns, including security, privacy, regulatory change, and compliance.
    • Develop product roadmaps to execute on the product strategy and manage a product to its roadmap.
  • Team Leadership
    • Establish team delivery cadence and rituals, and facilitate these as required.
    • Develop an effective release strategy, with the support from relevant team members.
    • Work collaboratively with the product function to ensure an effective launch.
  • Performance Monitoring
    • Monitor the overall commercial and customer results of the product line, working with other product team members to support as required.
    • Monitor and analyze the ongoing performance of a product.
    • Determine where improvements to the existing product can be made or scheduled.
Requirements
  • Customer Focus
    • You are responsible for the establishment of OKRs for your product.
    • Your work is contributing to team OKRs.
    • You understand our customers and their problems.
  • Product Vision
    • Your roadmap is being executed according to plan, and you are focused on the most important initiatives.
    • All individuals working on and around your product understand what's being built, why it's being built, and when it needs to be delivered.
  • Stakeholder Engagement
    • You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy, and roadmap.
    • You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured.
  • Xero Values
    • You demonstrate and amplify Xero's Values.
What You'll Bring
  • Customer Problem-Solving
    • You love customer problems and are skilled in planning, running, documenting, and synthesizing user research initiatives.
    • You use multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about.
    • You develop and justify well-thought-through MVP/MLP solutions to solve customer problems.
    • You design and execute experiments to validate solution options with quantitative and qualitative evidence.
  • Future Focus
    • You clearly articulate the product's value, functionality, and competitive industry trends, acting as a trusted source of information for the product/domain.
    • You develop a product strategy and roadmap in line with Xero's strategy to guide product decision-making and long-term goals.
    • You generate new ideas to drive more innovative and creative products.
  • Xero Way
    • You effectively group and prioritize stories, bugs, and chores, managing both team capacity and release timeframes.
    • You effectively apply and advocate for Xero's PM ways of working to improve team operations.
    • You effectively manage releases, including developing accompanying assets.
Why Xero?

Xero offers a range of benefits, including generous paid leave, dedicated paid leave for physical and mental wellbeing, health insurance, life insurance, income protection, wellbeing and sports programs, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.

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