Product Manager

About Woolworths Group

Woolworths Group is a leading food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand's largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

We Are Woolworths Group

We are a dynamic and innovative company with 200,000+ bright minds, passionate hearts, and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting-edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.

What You'll Do

We're seeking a highly motivated and self-driven Product Lead who is looking for their next career-changing opportunity and challenge. In this role, you will be working within a dynamic team that will give you an opportunity to engage across a large portfolio of applications spanning multiple Business domains.

If you're looking for a role that offers freedom and autonomy, this is for you. Lots of breadth and depth for the right person, and amazing career opportunities, where you can propel your career into leadership within the group.

This role is an exciting opportunity for a highly organised and results-driven Product Lead to build engagement, education, and capability within the IT and Business teams large portfolio of applications spanning multiple Business domains (Primarily Salesforce).

You will assist the Product Manager by leading the product team and delivery of the product capabilities for a suite of applications in the Collaboration Systems space – providing capability for our team, customers, partners, and suppliers to interact with Woolworths in an efficient and effective manner at scale.

You will apply your digital/Customer Relationship Management (CRM) mindset to a large set of diverse business opportunities and engage the business while motivating a large and highly engaged team.

• Take full responsibility for the running of and changes to a subset of the product applications that fall within a broader suite of applications under the remit of the Product Manager.
• Develop and manage business relationships with key stakeholders, including Partners.
• Using agile development practices, oversee the deployment of new functionality in line with the broader strategic roadmap as defined by the Product Manager.
• Provide escalated support, problem identification, and resolution expertise to meet business service level agreements.
• Act as the Product Subject Matter Expert (SME) for a suite of product/s within the Woolworths ecosystem.
• Assist the Product Manager and provide thought leadership with development of Strategies and Roadmaps via consultation with business groups to enable delivery of key business objectives.
• Manage the product backlog in consultation with the Product Manager.
• Plan and coordinate change management processes where required.
• Lead and support the team to adopt a continuous improvement mindset.
• Manage the software lifecycle from prioritisation, planning, design, development, and ongoing operational support.
• Support the Product Manager in vendor governance, contract compliance, and adherence to change management protocols.
• Support the ongoing critical Business As Usual (BAU) activities of the business by owning a strong and stable platform with regular review of system performance to key Service Level Agreements.
• Manage vendor performance in terms of costs, timeframes, quality to agreed service levels and escalation of non-compliance issues in relation to release deliverables.

What You'll Bring

You will have 5+ years of excellent management and IT-related experience, with effective stakeholder management, influencing, and negotiation skills. You are a go-getter who thrives in a collaborative team environment, contributing to the overall success of the teams.

• A strong track record in Product Management, business capability delivery, and IT operations within large organisations.
• Demonstrated experience in working with complex platforms with multiple stakeholders.
• Exceptional communication skills.
• A thorough understanding of the DEVOPS Product Life Cycle and a continuous improvement mindset.
• Deep understanding of IT processes, within a retail environment.
• Influence business strategies through the provision of technical alternatives.
• Demonstrated technical and management knowledge and/or relevant formal qualifications.
• Experience with Software as a Service (SaaS) and/or CRM applications highly desirable.

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate, and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We'd Love to Hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via