Hospitality Services Operations Manager

4 months ago

East Melbourne, Australia Epworth Healthcare Full time

The Hospitality Services Operations Manager is responsible for leading and managing Food Services, Functions, Retail, Environmental Services, Patient Transport/Orderlies and Tenant Cleaning; including the ongoing strategic and operational development of these departments at Epworth Freemasons - East Melbourne (in an ongoing full time capacity). This position will also be responsible for a specific portfolio as assigned by the Group Director of Hospitality Services.

**This will be achieved by**:

- Working together with other Hospitality Services Operations Managers to ensure a consistent and united approach across all Epworth sites.
- Having a flexible approach; with the willingness and ability to work at any of the Epworth HealthCare Hospital sites.
- Leading a patient-oriented team toward the timely and safe delivery of Hospitality Services to all our patients; which, in turn, will result in an exceptional patient experience.
- Driving a culture of accountability; where high performing teams operate within a framework of best practice in customer service delivery.
- Effectively managing all resources with the aim of optimising quality, activity, business development and financial performance through continuous improvement.
- Overseeing the maintenance of operating environments to ensure the safety and wellbeing of our patients, visitors and staff.
- Contributing to the ongoing development of Epworth HealthCare’s internal culture and external reputation through:

- Demonstrating behaviours and attitudes that are consistent with Epworth’s Vision and Values and professional Support Services philosophy.
- Building strong and trusting relationships with internal and external stakeholders to continue building the reputation and brand of Epworth HealthCare.

Position Description Inherent Requirements

**About Epworth Freemasons**

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.

Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Sound interesting? To apply, click the **I'm Interested **button now and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

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