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Energy Sector Customer Liaison Specialist

2 weeks ago

Perth, Western Australia beBeeCustomerRelations Full time $60,000 - $85,000

We are seeking a highly motivated Customer Relations Coordinator to join our team in the evolving energy sector.

A key aspect of this role is to ensure that customer complaints and claims are investigated and resolved promptly, while maintaining accurate records.

Strong analytical skills will be essential for understanding business areas such as Business Development, Operations, and Projects, with the ability to provide sound advice and support for customer initiatives.

  • The role involves driving customer experience initiatives through feedback and analysis, aligned with business objectives and strategies.
  • Implementing and managing a CRM system for complaint management is also a crucial task.

This position requires excellent interpersonal and communication skills, with 2-3 years' communications experience.

A proven track record of delivering results-driven customer service is essential.

Additionally, strong computer skills including MS Office and Salesforce or other CRM are necessary.

Time management skills and the ability to effectively manage competing priorities and meet strict deadlines are also critical.

Able to use customer metrics and methodologies to guide customer experience strategy and initiatives.

A culturally driven organisation with a Fixed Term Contract offering full-time hours for 6 months, with a confirmed likelihood to be extended or made permanent.