Client Services Manager Position

4 weeks ago

Sydney, New South Wales, Australia certisciscP2 Full time

Company Overview

Certis Security Australia is a leading provider of security services, committed to delivering exceptional results and exceeding customer expectations.

Salary

$85,000 - $110,000 per annum, depending on experience and qualifications.

Job Description

The Client Services Manager plays a critical role in ensuring the delivery of high-quality security services to our clients. As a key member of our team, you will be responsible for managing client relationships, coordinating internal projects, and developing operational procedures to ensure seamless service delivery.

Key Responsibilities

  • Attend regular client meetings to discuss service requirements and provide updates on project progress.
  • Coordinate with internal teams to determine the best utilisation of resources and ensure effective service delivery.
  • Develop and maintain site operational procedures (SOPs) in accordance with company policies and facilitate CSDS training for all sites.
  • Establish and maintain strong business relationships with Certis clients and their representatives, demonstrating a collaborative interest in promoting their business.
  • Develop and motivate site managers and supervisors to provide superior operational and management service to both clients and the organisation.
  • Effectively handle complaints from clients, ensuring all issues are analysed, resolved, and recorded to a mutually satisfactory outcome.
  • Enhance team performance by suggesting process improvements that lead to resolution of team issues.

Required Skills and Qualifications

  • Proven experience as a Team Leader in Security Operations or equivalent position.
  • Minimum of 5+ years' experience in Security Operations.
  • Excellent organisational and leadership abilities.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • NSW Security Licence, or ability to obtain.

Benefits

  • Friendly and inclusive work environment.
  • Growth and development opportunities.
  • A discount program offering savings at over 400 retailers nationwide.
  • A well-being program providing advice on mental, physical, and financial well-being.
  • An Employee Assistance Program (EAP) available to employees and their families.
  • Cultural diversity valued and supported.

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

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