Technical Support Service Specialist

2 months ago

Sydney, New South Wales, Australia Position Partners Full time
About the Role

This is a dynamic and versatile Technical Support Service position based in Silverwater. You will be responsible for providing technical support both remotely from our office and on-site with our customers' equipment.

The ideal candidate will have a strong interest in technology and a background in Civil Engineering, Surveying, or a similar discipline.

  • Provide technical support for our customers in both office and field environments.
  • Manage support cases within our case management systems.
  • Deliver customer development and training in the field or within our dedicated training facilities.
  • Assist sales teams with product demonstrations and technical advice.
  • Provide surveying and geospatial product handovers to our customers.
  • Support our internal services team.
About You

To be successful in this role, you will have the following attributes:

  • Commitment to maintaining a safe work environment.
  • Ability to build and manage customer relationships and expectations.
  • Desire to be seen as a trusted advisor by our customers and staff.
  • Experience with surveying practices, techniques, and concepts.
  • Experience with survey data preparation and various software packages.
  • Background in GPS and 3D Machine Control is desirable.
  • Enthusiastic attitude and willingness to learn new skills.
What We Offer

In return, you will receive:

  • Fully maintained company vehicle.
  • Company mobile phone.
  • Company laptop.

We are looking for a team player with a positive attitude and excellent communication skills. If you share our passion for delivering excellent service, we would like to hear from you.

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