Front-Line Customer Service Representative
1 day ago
Job Title: Customer Service
About the Role:This is a front-line customer service position that requires exceptional communication skills and a proactive approach to problem-solving.
The ideal candidate will be an organized and detail-oriented individual with strong interpersonal skills and the ability to work effectively in a team environment.
This role involves managing customer information, processing accounts receivable services, and contributing to ongoing improvement in customer and administrative service activities.
About You / Qualifications:We are looking for a hands-on office all-rounder with a positive attitude and a commitment to delivering high-quality results. Strong professional communication skills, attention to detail, and comfort with processing accurate data and information are essential for this role.
- Provide exceptional customer service, including initial advice, information, guidance, escalating and redirecting issues as required.
- Manage customer information with confidentiality, accuracy, and integrity.
- Contribute to ongoing improvement in customer and administrative service activities by providing feedback and information.
- Process accounts receivable services, including cash receipting, debt management assistance, and financial reconciliations according to agency standards and procedures.
This role offers opportunities for personal and professional growth and development, as well as a supportive and collaborative work environment.
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