Administrative Support Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeAdministration Full time $52,000 - $83,000

**Job Title:** Administrative Support Specialist

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Replay Music Academy is a music and performing arts studio providing individual and group music lessons on a variety of instruments. We are looking for new teachers to join our staff.

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We provide quality music tuition and industry training to our student base through support, nurture and inspiration.

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Our goal is to empower students to reach their goals and thrive in their music education. We share with them the love of music and the enriching benefits of the performing arts.

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As an administrative support specialist, you will be the heart of the studio in charge of managing our schedule and corresponding with our clients. You must be brilliant, committed and passionate about helping people.

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The ideal candidate will have excellent communication skills with staff, students and parents. They will be able to set and complete tasks in an appropriate time frame to completion.

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The successful applicant will have a solid understanding of our studio policies and events and have the ability to successfully communicate to our clients. Reliability is also key.

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**Responsibilities:**

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  • Assist clients with any administrative queries and questions regarding the studio.\
  • Maintain and organise our studio schedule.\
  • Communicate with students, parents and staff about our studio policies, pricing, services and curriculum/progression pathway.\
  • Assist our enquiry specialist with enrolling and unenrolling students at the academy.\
  • Understand and be able to carry out our studio procedures in a timely and organised manner.\
  • Manage clients personal details and information with care and confidentiality.\
  • Assist with client payments and membership subscriptions.\
  • Deal with customer complaints and or escalate them to a manager.\
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**Requirements:**

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  • A true desire to serve our mission and to continually provide excellent communication and organisation skills.\
  • A personable approach with clients and students.\
  • The ability to handle conflict at times and follow studio procedures and policies.\
  • The ability to follow up on client questions and requests in an efficient time frame.\
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**What we offer:

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  • Opportunities for more hours based on performance and results.\
  • Perfect for anyone looking for 4 days a week of work to fit in around their other commitments or lifestyle.\
  • WWC - Working With Childrens Check required.\
  • TFN - Tax File Number required.\
  • The authorisation to work in Australia required.\
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Administrator Type: Part-time, Casual

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Pay: $25.00 - $30.00 per hour

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Expected hours: 20 per week

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Work Location: In person



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