Village Operations Manager

8 hours ago

Noosa, Queensland, Australia beBeeRetirement Full time $120,000
Job Description

The Retirement Living Manager oversees the daily operations of a retirement village, ensuring residents' independence and security. This role is critical to the village's financial performance, maintenance of assets, and sales and marketing.

This position requires an experienced leader who can effectively manage the village administration and finances, including reporting, budgeting, P&L, and resident records. The successful candidate will also be responsible for ongoing and preventative maintenance, gardening coordination, and managing a close-knit team to deliver excellent customer service to residents.

Main Responsibilities:

  • Ensuring the safety of the Village with fully functional emergency systems and procedures in place
  • Acting as the village lead in the interaction with residents, residents' committees, and local community engagement to support resident satisfaction
  • Efficiently handling incoming complaints
  • Promoting and supporting social and activities programs
  • Contributing towards the strategic direction of the village, including sale and marketing collaboration, asset management, maintaining excellent knowledge of community needs and market trends
  • Managing the village administration and financials, including reporting, budgeting, P&L, and resident records
  • Handling ongoing and preventative maintenance, gardening coordination in accordance with schedules
  • Managing, coaching, and inspiring a close-knit team to deliver excellent customer service to residents
  • Ensuring compliance with Workplace Health and Safety policies and procedures
  • Developing and maintaining excellent working relationships with internal and external stakeholders, including residents and families, SCCQ Home Care, RAC, and pastoral employees and contractors

Requirements:

  • Sales and marketing qualifications (desirable)
  • Previous experience within a Retirement Living environment
  • Strong understanding of the Retirement Villages Act and Residential Home Care Packages (desirable)
  • Minimum 5 years management experience
  • Ability to interact with residents with respect, maturity, and empathy
  • Strong ability to lead, manage, and support operational teams
  • Proven experience in managing internal and external clients, contractors, and consultants as required
  • Demonstrated financial planning and budgeting experience
  • Excellent communication, organization, and time management skills
  • Strong conflict resolution and negotiation skills

About Southern Cross Care Queensland:

Southern Cross Care Queensland is a Catholic not-for-profit organisation that provides compassionate care and inclusive services to the ageing population. We are passionate about growing communities where best lives are lived and serving the needs of our residents and clients with compassion and care.

  • Retirement Village Manager

    3 days ago

    Noosa, Queensland, Australia Southern Cross Care Full time

    Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each otherSouthern Cross Care QLD have an opportunity for an experienced Retirement Living Manager to lead the team at our beautiful Noosa Waters Retirement Village in Noosaville.What can Southern Cross Care Queensland offer you?Full...

  • Retirement Village Manager

    2 days ago

    Noosa, Queensland, Australia Southern Cross Care Full time

    Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each otherSouthern Cross Care QLD have an opportunity for an experienced Retirement Living Manager to lead the team at our beautiful Noosa Waters Retirement Village in Noosaville.What can Southern Cross Care Queensland offer you?Full...

  • Retirement Living Manager

    20 hours ago

    Noosa, Queensland, Australia Southern Cross Care Queensland Full time

    Join to apply for the Retirement Living Manager role at Southern Cross Care Queensland1 day ago Be among the first 25 applicantsJoin to apply for the Retirement Living Manager role at Southern Cross Care QueenslandGet AI-powered advice on this job and more exclusive features.Southern Cross Care Queensland provided pay rangeThis range is provided by Southern...

  • Elderly Care Community Leader

    2 days ago

    Noosa, Queensland, Australia beBeeLeadership Full time

    Job DescriptionWe are seeking a skilled and experienced professional to lead our team as the Retirement Village Manager. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the Retirement Villages Act and Residential Home Care Packages.The successful candidate will be responsible for ensuring the safety...

  • Care Home Manager

    3 days ago

    Noosa, Queensland, Australia beBeeLeadership Full time $120,000

    Lead a Supportive Team in a Friendly EnvironmentThis role presents an excellent opportunity to take on a leadership position and make a significant impact in the lives of our residents.We are seeking an experienced professional to lead a close-knit team in a supportive and friendly environment, promoting a culture of care and community.Foster a positive and...

  • Warehouse Operations Manager

    1 day ago

    Noosa, Queensland, Australia beBeeLeadership Full time $60,000 - $75,000

    Job TitleWarehouse Operations ManagerAbout the RoleThis is an exciting opportunity to lead a team of warehouse staff and contribute to the efficient operation of our logistics facilities.We are seeking a highly motivated and results-driven individual with exceptional leadership skills and experience in warehouse management to fill this key role.The...

  • Residential Care Director

    1 day ago

    Noosa, Queensland, Australia beBeeLeadership Full time $96,000 - $144,930

    About this roleLeading a team to deliver exceptional care and support to our residents is a challenging yet rewarding opportunity.Main responsibilitiesDevelop and implement safety protocols to ensure the village is secure and well-maintained.Build relationships with residents, their committees, and the local community to drive resident satisfaction.Promote...

  • Gardener/Maintenance Officer

    3 weeks ago

    Noosa, Queensland, Australia Southern Cross Care Full time

    Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other We are seeking an efficient and friendly full-time Gardener/Maintenance Officer/Bus driver to join our team at our Noosa Waters Retirement Village in beautiful Noosaville. What can Southern Cross Care Queensland offer...

  • Gardener/Maintenance Officer

    3 weeks ago

    Noosa, Queensland, Australia Southern Cross Care Full time

    Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each otherWe are seeking an efficient and friendly full-time Gardener/Maintenance Officer/Bus driver to join our team at our Noosa Waters Retirement Village in beautiful Noosaville.What can Southern Cross Care Queensland offer...

  • Food & Beverage Supervisor

    2 days ago

    Noosa, Queensland, Australia Royal Automobile Club of Victoria Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Competitive Salary + Penalties | Discounts on RACV products and resortsGreat things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...