Frontline Client Support Specialist
1 week ago
Welcome and guide clients in a safe, respectful, and trauma-informed way. This frontline role is dynamic and people-focused, offering the opportunity to make a meaningful difference every day.
- Welcome and triage new and returning clients, ensuring a positive first experience.
- Provide information, referrals, and support to connect clients with services or external pathways.
- Supervise, train, and support volunteers and student placements to deliver high-quality client engagement.
- Manage daily service availability and communicate updates clearly to clients, staff, and stakeholders.
- Use de-escalation and trauma-informed approaches to support clients presenting with complex needs.
- Collaborate with internal teams to ensure seamless service delivery and a coordinated client experience.
- Client Interactions
- Service Delivery
- Volunteer Supervision
- Communication
- Collaboration
- Qualifications in Social Work, Human Services, Community Development, or related field
- Experience managing client interactions, including de-escalation in challenging situations
- Strong organisational and problem-solving skills
- Experience supervising or supporting volunteers or students in a team environment
- Collaborative approach and commitment to values of welcome, courage, authenticity, and collaboration
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Frontline Support Specialist
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