Frontline Support Assistant

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $72,000
Job Title: Frontline Support Assistant

A pivotal role awaits for a skilled individual to deliver exceptional customer care and support services across various platforms.

  • Key Responsibilities:
  • Meet and greet clients, address counter and phone enquiries with a professional demeanor.
  • Manage the front desk, handle administrative tasks including booking client appointments, claim processing, data entry, and monthly reporting.
  • Nurture strong relationships with diverse clients comprising children and adults with complex needs.
  • Provide minor hearing aid repairs and troubleshooting assistance.
  • Collaborate closely with clinicians in providing clinical services by identifying client requirements, offering guidance, and demonstrating hearing aid usage.
  • Essential Skills and Qualifications:
  • Proven ability to think critically and resolve problems effectively.
  • Intermediate to advanced computer literacy and familiarity with mobile technology.
  • Strong desire to contribute to an organisation that positively impacts society and offers fulfilling work experiences.

We value your application If you possess the skills and passion to excel in this role, we look forward to reviewing your application.



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