Front Office Team Lead

2 weeks ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $85,623 - $123,456
About the Role

This is a challenging and rewarding leadership position where you will oversee hotel operations with expertise, guiding the Front Office Team to deliver exceptional guest experiences.

Key Responsibilities:

  • Take charge of hotel operations with in-depth knowledge
  • Lead the Front Office Team as a mentor, fostering growth and skill-building in a supportive environment
  • Collaborate with guests to resolve any challenges they may face
  • Contribute to roster planning and preparation for optimal efficiency
  • Exemplify authenticity and showcase your unique strengths in every interaction
  • Ensure customer and staff needs are consistently met

About You:

  • Prior supervisory or management experience in a Hotel Front Office department
  • A proven track record of using SIHOT effectively, checking in and out guests in a 200+ room hotel, and proficiency in using reservation and property management systems
  • A driven problem solver with a creative approach to delivering outstanding guest experiences
  • An outcome-driven approach to performance and results, striving for excellence
  • Strong Microsoft Office skills and clear communication
  • Committed to driving loyalty and memorable guest experiences
  • Ability to multitask and thrive under pressure, fueled by excellent organisational and time management skills
  • Mastery in written and spoken communication
  • A positive, enthusiastic attitude and flexibility to work a rotating 7-day roster
  • A flexible approach to respond to various work situations

Please note: Full working rights for Australia are required.

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