Customer Experience Specialist

4 weeks ago


Brisbane, Queensland, Australia Smiggle Full time
About Smiggle

Smiggle is a leading retailer of school, birthday and leisure products for kids of all ages. Our stores offer a wide range of colourful, fun, unique and on-trend items, from backpacks and drink bottles to gift packs and key rings.

We were established in 2003 in Melbourne, Australia, and have since expanded globally with stores in the United Kingdom, Ireland, Singapore, Malaysia, and New Zealand. We also have wholesale distribution and shop-in-shop representation across 14 countries and over 800 additional doors.

Our Mission

At Smiggle, we strive to create a unique experience for our customers, where a smile meets a giggle. We aim to deliver exceptional customer service, provide a safe working environment, and foster a positive team culture.

Job Description

As a Sales Assistant at Smiggle, you will play a vital role in delivering an outstanding customer experience. Your primary responsibilities will include:

  • Maximising every sales opportunity to achieve individual and store sales targets
  • Providing a genuine and unique experience for all customers
  • Cash handling and processing sales
  • Working well within a team environment
  • Assisting with stock management and visual merchandising
  • FOLLOWING loss prevention processes to minimise stock loss
Required Skills and Qualifications

To succeed in this role, you will need to demonstrate:

  • Confidence to approach, connect, and sell to customers
  • A value for integrity and doing things the right way
  • The ability to work in a high-energy, fast-paced environment
  • A solutions-focused mindset when faced with problems
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of £20,000 - £25,000 per annum
  • 50% staff discount on Smiggle's amazing products
  • In-store coaching and comprehensive training plans
  • Opportunity to join our Future Leaders Program
  • Internal career opportunities across 7 brands and over 1,000 retail outlets
Location

This role is based in one of our UK stores, but we are expanding globally, so there may be opportunities for international relocation.



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