Luxury Service Ambassador
7 days ago
Company Overview
Sofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel offers 363 rooms with breathtaking views over Melbourne, an Exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.
Salary Range
A competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience and qualifications.
Job Description
We are seeking a highly organized and customer-focused individual to join our Club Sofitel team as a Luxury Service Ambassador. As a key contact for Club Sofitel guests, you will be responsible for providing exceptional service and exceeding guest expectations through your attention to detail, effective communication skills, and knowledge of hotel facilities and promotions.
Key Responsibilities:
- Maintaining a thorough knowledge of all hotel facilities and promotions
- Attending to guest requests quickly and efficiently
- Preparing and serving food & beverages
- Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
- Maintaining food & beverage stock and inventory control
- Completing check-in and check-out procedures
- Updating guest profiles and maintaining accurate records
Requirements and Qualifications:
- Minimum 12 months experience in a luxury hotel environment
- Strong focus on guest and team relations
- Highly organized and able to effectively manage priorities
- Project a professional image through personal presentation and interpersonal skills
- Ability to work a rotating roster, including early mornings, evenings, weekends and public holidays
Benefits:
- Career development opportunities within the Accor Group
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
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