Customer Experience Representative

3 days ago

Sydney, New South Wales, Australia beBeeLuxury Full time $60,000 - $100,000
Customer Service Professional

We're seeking a skilled Case Manager to provide full Omni-Channel concern resolution support to customers of a luxury automotive brand.

The ideal candidate will have experience in case management and customer support, including handling objections. Experience dealing with high-end customers for a luxury brand is a plus.

Responsibilities include:

  • Handling inbound and outbound contacts through multiple channels (voice, email, social media) from customers regarding their vehicles or experience with the luxury automotive brand.
  • Conducting end-to-end case management by researching, following up, involving various departments, while ensuring the customer is kept updated and their needs or concerns are addressed until resolution in a professional and efficient manner, in accordance with department standards.
  • Taking full ownership of own case file and acting as backup to designated buddy for continuity of service and action.
  • Providing regular feedback and observations to line manager to support ongoing process improvements or early warning signs of trends or volume increases on specific subjects.
Key Qualifications
  • Proven experience in case management and customer support.
  • Strong communication skills across multiple channels.
  • Ability to provide end-to-end support for customers.
  • Passion for the automotive industry.
  • Problem-solving mindset and ability to research and present the best resolution to meet company and client expectations.
  • Excellent organizational skills and attention to detail.
Benefits

This role offers the opportunity to work with a luxury automotive brand and contribute to delivering exceptional customer service.

As a valued member of our team, you'll receive comprehensive training and development opportunities to enhance your skills and advance your career.

Join us in providing an outstanding customer experience and help drive business growth and success.

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