Technical Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $70,000
Service Desk Associate Opportunity

We are seeking a motivated and customer-focused individual to join our IT department as a Service Desk Associate. This role involves supporting the delivery of SAAS services and advancing technical knowledge.

This is a highly varied position with opportunities for growth and career advancement in an agile work environment.

  • Deliver exceptional customer service to staff members across various departments.
  • Act as the primary point of contact for staff requiring SAAS assistance.
  • Talk customers through problem-solving processes, escalating issues when necessary.

This role offers the chance to work with diverse technologies and systems, promoting continuous learning and skill development.

Essential Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • A positive attitude and calm demeanor under pressure.
  • Agility and adaptability in fast-paced environments.
  • Willingness to learn and grow within the organization.

Candidates should have a background in IT or a related field and experience in customer-facing roles. ITIL foundation certification is advantageous but not mandatory.

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