Claims Consultant

2 weeks ago


Sydney, New South Wales, Australia TAL Full time

About TAL

TAL is a leading life insurer in Australia, dedicated to providing exceptional customer service and support to our clients. We're committed to making a positive impact on the lives of Australians, and we're looking for talented individuals to join our team.

Job Description

We're seeking a Claims Consultant to join our Retail Claims team. As a Claims Consultant, you will be responsible for providing personal and empathetic service to clients, assessing and managing claims, and working closely with internal and external stakeholders to deliver timely and quality outcomes.

Key Responsibilities

  • Manage a portfolio of claims end-to-end, ensuring timely and accurate resolution
  • Engage with key stakeholders to deliver exceptional customer service and outcomes
  • Assess, analyze, and finalize claims payments in a timely and accurate manner
  • Provide exceptional customer service, including management of claims, communication, and inquiries
  • Liaise with internal and external stakeholders to ensure timely and quality management of claims

Requirements

  • Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD, or death claims
  • Retail, Group, or Direct claims case management experience - highly desired
  • Ability to build rapport and empathy with customers during difficult times
  • Passionate and driven with a natural willingness to continue to learn

About You

We're looking for a talented individual who is passionate about delivering exceptional customer service and making a positive impact on the lives of Australians. If you're a motivated and driven professional with a strong work ethic and a commitment to excellence, we'd love to hear from you.

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a real difference in the lives of Australians

How to Apply

If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you


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