Senior Payment Infrastructure Specialist

2 weeks ago


Brisbane, Queensland, Australia Heritage and People's Choice Full time

About the Role:

As a senior specialist in payment infrastructure, you will play a pivotal role in IT operations and project activities across various payment systems for Australia's leading mutual bank. You will be a subject matter expert (SME) for payments platforms across the organisation, including NPP, PayTo, Direct Entry, Cards, and Switch.

Key Responsibilities:

  • IT Operations: Provide day-to-day administration, troubleshooting, and maintenance of payment platforms.
  • Integration: Support the design and integration of new projects as a payments SME.
  • Manage Incidents: Be an escalation point for incidents related to payment platforms and support the incident management process.
  • Manage Problems: Identify incident trends, perform root cause analysis, and implement permanent corrective actions.
  • Change Management: Oversee changes into production, ensuring adherence to strict ITIL standards and minimal impact on members and staff.
  • Provide input on official release features for the platform and how they may benefit the business.
  • Support the business in understanding their goals and proactively recommend new features and improvements to optimize payment infrastructure.
  • Direct involvement in configuring the platform and supporting official releases.

About You:

You will have demonstrated experience in delivering and supporting member-centric platforms that are usable, stable, secure, compliant, and aligned with business objectives. Expertise in providing strong technical acumen, driving continuous improvement, and ensuring stakeholder satisfaction.

Knowledge and Experience:

  • Demonstrated experience in IT Operations for financial services.
  • Knowledge of payments systems, including NPP, PayTo, Direct Entry, and Bpay.
  • Knowledge and experience in change management processes.
  • Experience with incident and problem management using Service Now.
  • Able to drive service improvement using ITIL standards.
  • Strong presentation, communication, and stakeholder engagement skills.
  • Knowledge of emerging technologies and financial services.

Why Work with Us:

We're committed to supporting and growing our team and creating an outstanding work environment. As part of People First Bank, you'll have access to competitive leave benefits, wellbeing support, and opportunities for professional growth and development.

Salary: $110,000 - $140,000 per annum, depending on experience



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