Pet Insurance Claim Assessor

7 days ago

Toowong, Queensland, Australia Control Insurance Solutions Full time

The Role

As a Claims Assessor for Pet Insurance, you will be responsible for administering claims in a timely manner while delivering consistently high levels of customer service. The role is primarily site-based in our office. Your main duties and responsibilities may include but are not limited to:

  • Assessing claims accurately through reviewing veterinary histories and policy documentation to determine the correct outcome of customer claims
  • Obtaining complete and accurate information regarding circumstances surrounding submitted claims
  • Liaising with our internal veterinary officers and external veterinary clinic or hospital staff when necessary
  • Responding to incoming customer calls and providing excellent phone service in addressing claims queries
  • Acting as the first point of contact for customer complaints and resolving these through listening

What You'll Bring

We're looking for someone with experience working in a veterinary-based environment or prior pet claims team experience. You should have excellent verbal, written, and interpersonal communication skills with a warm and empathetic attitude. You'll also need the ability to manage time effectively, prioritise tasks, and work under pressure. A keenness to learn and develop, confidence to take responsibility for claims determination and acceptance, and a strong team player who works well in collaboration with others are all essential.

Our Perks

We offer a range of benefits including extra leave, paid parental leave, workplace giving, development opportunities, employee discounts, reward and recognition, and onsite facilities. We also have a Perks App offering great discounts, offers, and programs across various areas.

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