Customer Service Specialist for Pet Insurance

2 days ago

Toowong, Queensland, Australia Control Insurance Solutions Full time

Key Responsibilities:

  • Take calls from customers to update or change their existing pet insurance policies
  • Respond to customer emails and calls, providing excellent customer service and resolving queries promptly
  • Provide support to customers to resolve their queries and concerns
  • Obtain and record information accurately
  • Liaise with claim assessors and sales consultants as required
  • Act as the first point of contact for customer complaints and resolve them through providing a resolution

Requirements:

  • Experience in a call center environment, preferably with experience in general insurance or financial services
  • A warm and empathetic attitude, along with excellent communication skills
  • A keenness to learn and develop, with a drive and passion for results
  • A strong team player with the ability to work collaboratively with others and actively participate in team discussions and activities

About Us:

  • We provide great products and services to safeguard our customers in their time of need
  • Our range of general insurance products protect customers on the road, at home, and on holiday, including car, motorcycle, home, contents, and pet insurance
  • We are committed to a culture of 'high performance with high integrity', underpinning our values and the way we interact with our customers, the community, and each other

Perks:

  • Location: Our office is based in Toowong Village shopping center, a city-fringe location with access to retail, restaurants, parking options, and public transport
  • Extra leave: Enjoy additional leave days, including a paid 'ME' day and one paid volunteer leave day annually, with the option to purchase up to two additional weeks of leave per year
  • Paid parental leave: We support our new parents with paid parental leave and other benefits
  • Workplace giving: If you're passionate about a cause, we are too – we offer workplace giving and dollar-match your donations to registered charities
  • Development opportunities: We champion your development with internal programs and access to a wide range of online courses
  • Employee discounts: You'll receive discounts on Budget Direct insurance products
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes
  • Onsite facilities: Enjoy excellent end-of-trip facilities and private spaces for nursing mothers

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