Pet Insurance Claims Specialist

1 week ago


Toowong, Queensland, Australia Control Insurance Solutions Full time
About the Role

The Claims Consultant will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims, consistently delivering high levels of customer service.

This role reports to the Pet Health Claims Team Leader and is primarily site based in our Toowong office. Key responsibilities include:

  • Entering claims accurately with a high attention to detail
  • Responding to customer inquiries, providing accurate updates, and delivering excellent customer service
  • Obtaining complete and accurate information regarding circumstances surrounding submitted claims
  • Liaising with Claims Assessors, and external Veterinary Clinic or Hospital staff as required
  • Acting as the first point of contact for customer complaints, resolving these through listening and transferring to the appropriate Claims Assessor
What We're Looking For

We're seeking a talented individual with excellent attention to detail, a warm and empathetic attitude, and a willingness to learn. Key skills include:

  • Excellent verbal, written, and interpersonal communication skills
  • High adaptability with the ability to manage conflicting priorities
  • Ability to show initiative and work effectively in a rapidly changing environment
What We Offer

We provide a range of benefits, including extra leave, paid parental leave, workplace giving, development opportunities, employee discounts, and recognition and reward schemes. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other.



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