Pet Insurance Claims Consultant

2 weeks ago


Toowong, Queensland, Australia Control Insurance Solutions Full time

About the Role

We are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Control Insurance Solutions. As a Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.

Main Responsibilities

  • Entering claims accurately with a high attention to detail
  • Responding to customer inquiries, providing accurate updates, and delivering excellent customer service
  • Obtaining complete and accurate information regarding circumstances surrounding submitted claims
  • Liaising with our claim assessors and external Veterinary Clinic or Hospital staff as required
  • Acting as the first point of contact for customer complaints and resolving these through listening and transferring to the appropriate claim assessor

What We're Looking For

  • Excellent attention to detail and ability to manage multiple tasks at any one time
  • A warm and empathetic attitude and willingness to learn
  • Excellent verbal, written, and interpersonal communication skills and high adaptability with the ability to manage conflicting priorities
  • Ability to show initiative and work effectively in a rapidly changing environment

About Us

Control Insurance Solutions is a leading provider of insurance products and solutions. We are committed to delivering high-quality services to our customers and are seeking a talented and dedicated individual to join our team.



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