Pet Insurance Claims Consultant

4 weeks ago


Toowong, Queensland, Australia Control Insurance Solutions Full time
About the Role

We are seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Insurance team. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.

Key Responsibilities
  • Claims Triage and Lodging: Enter claims accurately with a high attention to detail, ensuring all necessary information is captured.
  • Customer Communication: Respond to customer emails and incoming enquiries, providing accurate updates and delivering excellent customer service.
  • Information Gathering: Obtain complete and accurate information regarding circumstances surrounding submitted claims.
  • Collaboration: Liaise with our claim assessors, and external Veterinary Clinic or Hospital staff as required.
  • Complaint Resolution: Act as first point of contact for customer complaints and resolve these through listening and transferring to the appropriate claim assessor.
Requirements
  • Attention to Detail: Excellent attention to detail and ability to manage multiple tasks at any one time.
  • Communication Skills: Excellent verbal, written and interpersonal communication skills and highly adaptable with the ability to manage conflicting priorities.
  • Initiative and Adaptability: Ability to show initiative and work effectively in a rapidly changing environment.
About Us

Auto & General is a leading provider of general insurance products, including Pet Insurance. We are committed to delivering high-quality service to our customers and are seeking a talented and motivated individual to join our team.



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