Pet Insurance Claims Consultant
4 weeks ago
We are seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Insurance team. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.
Key Responsibilities- Claims Triage and Lodging: Enter claims accurately with a high attention to detail, ensuring all necessary information is captured.
- Customer Communication: Respond to customer emails and incoming enquiries, providing accurate updates and delivering excellent customer service.
- Information Gathering: Obtain complete and accurate information regarding circumstances surrounding submitted claims.
- Collaboration: Liaise with our claim assessors, and external Veterinary Clinic or Hospital staff as required.
- Complaint Resolution: Act as first point of contact for customer complaints and resolve these through listening and transferring to the appropriate claim assessor.
- Attention to Detail: Excellent attention to detail and ability to manage multiple tasks at any one time.
- Communication Skills: Excellent verbal, written and interpersonal communication skills and highly adaptable with the ability to manage conflicting priorities.
- Initiative and Adaptability: Ability to show initiative and work effectively in a rapidly changing environment.
Auto & General is a leading provider of general insurance products, including Pet Insurance. We are committed to delivering high-quality service to our customers and are seeking a talented and motivated individual to join our team.
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Pet Insurance Claims Consultant
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Insurance team. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesClaims Triage and Lodging: Enter...
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Pet Insurance Claims Consultant
2 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Control Insurance Solutions. As a Claims Consultant, you will play a crucial role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesClaims Triage and...
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Pet Insurance Claims Consultant
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team in the Pet Insurance department. As a Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEntering claims...
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Pet Insurance Claims Consultant
2 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Control Insurance Solutions. As a Claims Consultant, you will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Main ResponsibilitiesEntering claims...
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Pet Insurance Claims Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team at Auto & General. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEnter claims accurately with a...
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Pet Insurance Claims Team Lead
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Title: Pet Insurance Claims Team LeadAs a Pet Insurance Claims Team Lead, you will be responsible for leading a team of Claims Consultants to provide exceptional customer service to our customers. Your primary goal will be to ensure that our customers receive the best possible service and that their claims are processed efficiently and effectively.Key...
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Pet Insurance Claims Specialist
1 week ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleThe Claims Consultant will be responsible for supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims, consistently delivering high levels of customer service.This role reports to the Pet Health Claims Team Leader and is primarily site based in our Toowong office. Key...
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Pet Insurance Claims Assessor
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleThe Pet Insurance Claims Assessor will be responsible for administering claims in a timely manner while delivering consistently high levels of customer service. The role is primarily site based in our office. Your main duties and responsibilities may include, but are not limited to;Assessing claims accurately through reviewing Veterinary...
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Pet Insurance Claims Team Lead
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Title: Pet Insurance Claims Team LeadAs a Pet Insurance Claims Team Lead, you will be responsible for leading a team of Claims Consultants to provide exceptional customer service to our customers. Your primary goal will be to ensure that our customers receive the best possible service and that their claims are processed efficiently and effectively.Key...
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Pet Insurance Claims Specialist
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Consultant to join our team in Toowong. As a Claims Consultant, you will play a critical role in supporting our customers and Claims Assessors through the effective triaging and lodging of incoming Pet Health Insurance claims.Key ResponsibilitiesEnter claims accurately with a high...
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Pet Insurance Claims Assessor
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Claims Assessor to join our Pet Insurance team. As a Claims Assessor, you will be responsible for assessing claims accurately and efficiently, while delivering exceptional customer service.Key ResponsibilitiesAssess claims accurately and efficiently, using your attention to detail and...
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Pet Insurance Claim Assessor
7 days ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeThe RoleAs a Claims Assessor for Pet Insurance, you will be responsible for administering claims in a timely manner while delivering consistently high levels of customer service. The role is primarily site-based in our office. Your main duties and responsibilities may include but are not limited to:Assessing claims accurately through reviewing veterinary...
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Pet Insurance Claims Team Leader
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout the RoleThe Pet Claims Team Leader will be responsible for leading a team of Claims Consultants to provide exceptional customer service to our customers.Key ResponsibilitiesLead the team to execute a high standard of service and process adherenceMonitor and support the management of pet insurance claims, including workload prioritisation, claim review...
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Pet Health Claims Specialist
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout UsAt Auto & General, we're committed to providing exceptional insurance solutions to our customers. Our team is dedicated to delivering high-quality products and services that meet the evolving needs of our customers.The RoleWe're seeking a highly skilled and detail-oriented Claims Consultant to join our Pet Health Claims Team. As a Claims Consultant,...
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Pet Health Claims Examiner
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeAbout UsAt Control Insurance Solutions, we're dedicated to providing top-notch insurance products and services to our customers. Our mission is to safeguard a brighter future for our customers, and we're committed to delivering exceptional results through our multi-award-winning brand, Budget Direct.We offer a range of general insurance products that protect...
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Client Liaison Pet Insurance Specialist
3 days ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Description:Job Title: Claims Assessor Pet InsuranceWe are seeking a skilled Client Liaison to join our team at Control Insurance Solutions. As a Support and Solutions Expert for insurance clients, you will be responsible for consulting with customers regarding support of various products, conducting product demonstrations, and maintaining general...
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Customer Service Specialist for Pet Insurance
21 hours ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeKey Responsibilities:Take calls from customers to update or change their existing pet insurance policiesRespond to customer emails and calls, providing excellent customer service and resolving queries promptlyProvide support to customers to resolve their queries and concernsObtain and record information accuratelyLiaise with claim assessors and sales...
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Insurance Claims Examiner
1 month ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob SummaryWe are seeking a skilled Insurance Claims Assessor to join our team at Control Insurance Solutions. As an Insurance Claims Assessor, you will be responsible for consulting with customers regarding support of various insurance products, conducting product demonstrations, and maintaining general after-sales support.Key ResponsibilitiesConsult with...
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Insurance Claims Examiner
3 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob SummaryWe are seeking a skilled Insurance Claims Examiner to join our team at Control Insurance Solutions. As a Claims Assessor, you will be responsible for consulting with customers regarding support of various products, conducting product demonstrations, and providing general after-sales support.Key ResponsibilitiesConsult with customers to understand...
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Insurance Service Consultant
4 weeks ago
Toowong, Queensland, Australia Control Insurance Solutions Full timeJob Title: Service & Retention Consultant Pet InsuranceAbout the Role:We are seeking a highly skilled and motivated Service & Retention Consultant to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...