Cloud Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Provide advanced troubleshooting and technical support to customers via various communication channels.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve support processes.
  • Develop and deliver training programs to enhance the technical skills of our support team.
  • Participate in the development of new support tools and scripts to improve customer experience.
  • Work closely with leadership to identify and implement process improvements and strategic initiatives.
Requirements
  • Experience in business analytics, system administration, and troubleshooting concepts.
  • Proficiency in Linux and/or Microsoft Windows Server and associated technologies.
  • Knowledge of database fundamentals and general troubleshooting techniques.
  • Experience with networking and troubleshooting concepts.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.

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