Cloud Support Specialist

1 week ago

Sydney, New South Wales, Australia AC3 Australia Full time
{"title": "Cloud Support Engineer", "company": "AC3 Australia", "location": "Sydney", "job_type": "Full Time", "salary": "$115,000 - $125,000", "benefits": ["Genuine flexibility and work/life balance", "Company benefits including discounted lifestyle services such as novated leasing and health insurance", "Convenient Sydney CBD location - Brand new offices", "Work with proactive and open minded leadership that genuinely care and collaborate to create effective outcomes", "Work for an organisation that prioritises company culture and employee satisfaction"], "responsibilities": ["Providing technical support either by telephone, live chat or ITSM tooling.", "Develop and maintain specialist knowledge and skill in supported products and in services associated with supported products, as required.", "Identify more complex technical issues for escalation to specialised staff and vendors and effectively leverage the pre-established escalation process.", "Maintaining current knowledge and hands-on skills for key technologies that are in use by AC3 customers."], "requirements": ["5+ years experience as a Systems Administrator managing Windows and Linux server operating systems.", "5+ years experience with AWS and VMware based cloud platforms.", "Strong experience with CLI in AWS and Linux", "Experience supporting multiple customers across multiple platforms.", "Experience using Service management tools, preferably ServiceNow."], "culture": "At AC3, we approach business with family values, which means people here have real relationships that go beyond work. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our four ways of being:
  • Own It: If I say I'm going to do it, I do it. And I give it my all.
  • Better It: I take the current status quo and make it better.
  • Brave It: I listen, say what needs to be said, and do the right thing. Especially when it's tough.
  • Enjoy It: I take my work seriously, but don't take myself too seriously.
"}

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