Excellent Customer Service Specialist Opportunity

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $90,000

As a customer service specialist, you will play a key role in providing exceptional support to our clients.

Your primary objective will be to assist customers with stopping and reissuing lost or stolen cards, as well as lodging disputes for unauthorized transactions. You will handle inbound and some outbound calls, providing world-class service with accuracy, efficiency, and respect. Your role involves assisting customers in arranging payments, supporting their inquiries, educating them on their rights, and displaying empathy throughout the conversation.

Main Responsibilities

  • Inbound and some outbound calls
  • Escalate and resolve complaints
  • General inquiries
  • Stopping and reissuing lost and stolen cards
  • Lodge a dispute if any unauthorized transaction

About the Role

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong focus on delivering exceptional customer satisfaction. If you are committed to providing outstanding customer experiences and thrive in a collaborative team environment, we encourage you to apply.

Benefits of Working with Us

  • Diverse and inclusive workplace culture
  • Ongoing training and development opportunities
  • Award-winning organization with a legacy of over 40 years

We believe that every individual has the right to be treated with dignity and respect, regardless of their background or identity. We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute to our collective success.

What Sets Us Apart

We operate in a vibrant CBD location near Flagstaff station and offer a hybrid working arrangement after meeting KPIs. We are proud to provide a supportive and collaborative work environment that encourages growth, learning, and innovation.

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