Exceptional Customer Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Customer Support Specialist

We are seeking a highly skilled and customer-focused professional to join our team. As a Customer Support Specialist, you will play a key role in providing exceptional support and service to our customers, while contributing to the success of our business.

  • Provide world-class customer support and service through various communication channels, including phone, email, and social media
  • Ensure that customer issues are resolved promptly and efficiently, resulting in high levels of customer satisfaction
  • Work closely with internal stakeholders to resolve complex customer complaints and concerns
  • Develop and maintain strong relationships with customers, building trust and loyalty through effective communication and issue resolution
  • Assist in maintaining accurate records of customer interactions, including complaints and feedback
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and internal stakeholders
  • Proven experience in a customer-facing role, with a focus on resolving customer complaints and concerns
  • Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues
  • Ability to work independently and as part of a team, with a focus on achieving results and delivering exceptional customer experiences
  • Knowledge of customer relationship management (CRM) systems and software, preferably Salesforce
  • Basic knowledge of sales and marketing principles, with a focus on customer acquisition and retention
Benefits

As a Customer Support Specialist with our company, you can expect:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company, with a focus on innovation and customer satisfaction
  • A supportive and collaborative team environment, with opportunities for professional growth and development
  • The chance to make a real difference in the lives of our customers, through exceptional support and service
Others

We offer a range of benefits and perks to support your well-being and career development, including:

  • Flexible working hours and remote work options
  • Ongoing training and development opportunities
  • Access to our employee assistance program
  • Recognition and reward programs for outstanding performance

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